1945 Encima Dr, Concord, CA 94519

5990 N. Sundown Ln Kingman, AZ 86409

925 890 3517
charliek@golden-eagle.org

Charlie Kaiser

Objective: Systems/Network administration, integration, design, and implementation

Summary

· Highly skilled senior systems/network administrator with 10 years hands-on experience in a variety of demanding user communities.

· Extensive experience with design, implementation, maintenance, and troubleshooting of NT, W2K and W2K3 Systems, Active Directory, and MS Exchange within an enterprise environment.

· Experienced in application integration and migration.

· Substantial merger, divestiture, and acquisition experience.

· Extensive project management experience.

· Ability to work independently, as member of project team, or as team lead.

· Excellent communications and customer interface skills.

· Ability to multi-task effectively in a high-pressure environment.

· Advanced analytical troubleshooting ability and capacity to accurately diagnose and repair mission-critical systems, using diverse resources to augment personal knowledge.

Experience

Brickwalk, Inc; San Francisco, CA

Senior Systems/Network Engineer 2003-present

§ Senior engineer for IT outsourcing and systems integration company serving retail financial organizations.

§ Designed, built, and maintained Active Directory, W2K/W2K3 servers, and Exchange infrastructure, including domain and Exchange migrations. Implemented monitoring and security applications. Architect for all system builds.

§ Responsible for information security policy and implementation throughout the enterprise.

§ Implemented Group Policies to provide security configuration and rights management.

§ Maintained all Cisco network infrastructure, including switches, routers, and PIX firewalls.

§ Responsible for Cisco VoIP phone system and Unity voicemail.

§ Mentored junior administrators and other consultants.

§ Interfaced with Development team to ensure seamless integration of new applications.

§ Interfaced with business group leaders to translate business needs into IT solutions.

Key Accomplishments

§ Designed and implemented NT 4 to W2K3 AD migration with no downtime to user community.

§ Designed and implemented Exchange 5.5 to Exchange 2003 migration with no interruption to mail service or downtime to user community.

§ Designed and implemented backup and recovery systems. As a result, all data can be restored on-site with minimal downtime to production servers.

§ Created and implemented patching and security policies for production servers and environment. As a result, production systems have been unaffected by virus or worm attacks.

§ Implemented Trend Micro Antivirus solution. Result was 100% coverage of all production servers and clients and ability to manage those systems from central location.

§ Implemented server and infrastructure monitoring systems, as well as standardized build and configuration policies. As a result, system uptime has consistently been 99.99% or better. Used off-the-shelf applications as well as custom VB scripting.

§ Responsible for implementation of Major LOB financial application migration. Worked with Vendor Professional Services team and business group team. Result was significant revenue enhancement due to streamlined end-to-end workflow.

§ Implemented multiple test lab environments for AD, Exchange, voicemail, intranet, and LOB applications using virtualization technology. This allows for testing of all changes prior to implementation in production.

§ Built extensive development environment utilizing virtualization and deployed to hosted datacenter for remote developer access. Systems include SQL, Oracle, AD, and LOB applications.

§ Implemented Cisco Unity voicemail server migration from v2.4 to 4.0. No system unavailability to user community.

§ Built custom VB Scripts to extract data from distributed server network and aggregate in central location, saving thousands of man-hours collecting the data.

§ Designed and implemented datacenter move from Northern to Southern CA, completing move over a long weekend with no end-user downtime and no data loss.

§ Developed Disaster Recovery plans with multiple options for client evaluation.

Inovis, Inc; (formerly Peregrine Systems/Harbinger) Concord, CA 1999-2003

Senior Systems/Network Administrator

§ Designed, built, maintained and repaired global Windows NT and W2K/Active Directory based server infrastructures, authentication domains, and MS Exchange email environments.

§ Critical involvement in the successful integration of worldwide M&A activities.

§ Implemented and monitored information security for global Windows NT/W2K-based server infrastructure.

§ Worked as part of global network team responsible for Cisco switches, routers, and Pix firewalls.

§ Trained IT personnel on all necessary hardware, software, or systems issues.

§ Level 3 Escalation of any and all IT related issues for local or global resources.

Key Accomplishments

§ Designed and implemented global Active Directory infrastructure and Exchange email organization as part of Inovis divestiture from Peregrine Systems, successfully completing project within extremely short six week total time span. Project involved sites in five US and three European locations (included both domestic and overseas travel), and was not allowed to impact ongoing production environment. Project was completed successfully on time and under budget with no business-hours downtime for any end users.

§ Designed and implemented disaster recovery protocols. As a result, data from all critical servers can be restored on-site with no downtime to production servers, including ability to restore Exchange mailboxes without taking mailbox servers offline. Several production data restores were necessary and all completed successfully.

§ Created and implemented patching and security policies for production servers and environment. Implemented ISS security systems to assist in preventing attacks. As a result, production systems have been unaffected by virus or worm attacks.

§ Designed and implemented high-availability paperless fax server solution for critical incoming faxes, allowing receipt and routing to appropriate personnel. Resulted in eliminating manually handled paper contracts and decreasing administrative overhead for sales department.

§ Implemented global Antivirus solutions. Result was 100% coverage of all production systems and ability to manage those systems from central locations.

§ Senior member of IT integration team for worldwide Harbinger/Peregrine Systems merger. Included domain and Exchange consolidation, AV software upgrade and replacement, standardization of corporate applications, and merger of DNS systems. Involved domestic and foreign travel and coordination with team of over 50 technicians.

§ Repeated this M&A work through several other acquisitions, including Extricity, Remedy, and Tivoli. All projects were completed on time and within budget.

§ Project lead on corporate-wide implementation of VMWare Desktop. Result was increased efficiency for end-users, lowered hardware costs in various departments, and reduced workload for IT department.

§ Successful remediation of Y2K challenges with 100% system and application availability pre- and post-Jan1.

§ Implemented and operated server and environment monitoring systems. As a result, all production systems can be monitored from central locations. Resulted in a substantial decrease in unplanned server downtime.

§ Relocated satellite offices in Salt Lake City, Denver, and Novato. Included hardware moves, configuration of routers, switches, and PIX firewalls. Resulted in increased efficiency for satellite offices as well as lowered cost and IT overhead.

§ Implemented remote server management ability for all production servers worldwide. This allowed for reduction in staffing at remote locations and reduced travel to overseas offices, resulting in direct cost savings to IT department.

California State Automobile Association (CSAA) San Francisco, CA 1985-1998

LAN/Desktop Support Specialist 1994-1998

§ Desktop computer support for a thirty-computer workgroup. Performed troubleshooting and repair for hardware, OS, application, network, optimization and configuration concerns as well as hardware and software installations. Supported environment included DOS, Windows 3.1, 3.11, 95, NT 3.51, NT 4.0, MS Office apps, RAS, DUN, CC mail, Netscape, Alldata and Mitchell-On-Demand electronic information retrieval systems.

§ Network administrator for a Windows NT LAN that included 10 workstations and a fax server.

§ Database administrator for client-server MS Access database run across this LAN. Responsible for importing new data, creating forms and reports as needed, and monitoring database performance.

§ Maintained and supported Internet access workstation, monitored connectivity and email operations, assisted employees in workstation use.

§ Prepared and wrote company position papers on legislative matters.

§ Produced technical journal for CSAA Approved Auto Repair shops called "Tech Talk". Production included all writing and layout using Adobe Pagemaker. Collaborated on technical articles for Via Magazine.

§ Reviewed mechanical evaluator's technical reports for accuracy and thoroughness.

§ Assumed management functions on an intermittent basis when group supervisor was unavailable. Included phone queue tracking analysis and second-tier customer complaint resolution.

§ Evaluated the potential for CSAA's Auto Tech Services Department’s Internet presence. Report and proposal led to the creation of CSAA's web site. Responsible for some site content, including automotive related articles and FAQ files. Proposed changes to improve site usability.

§ Designed and wrote MS Access database for technical information, service bulletins, and recalls.

§ Previous position at CSAA was Diagnostic Technician summer 1985 to spring 1994.

Certifications and training

§ Microsoft Certified Systems Engineer (W2K3 MCSE/MCSA + Security)

§ Cisco Certified Network Associate (CCNA) - Expired

§ Microsoft curriculum training: Active Directory, Exchange 5.5, SMS implementation and administration

§ Other training: Internet Security Systems products, Mcafee Antivirus, building secure MS network class, FileNet, MEC, TechEd, DEC.

Technical Skills Summary

Operating Systems